Shipping — Nile Rugs

Shipping Policy

Free delivery across New Zealand. Here's everything you need to know about how we get your rug to you.

Free Standard Shipping

We offer free standard shipping on all rug orders within New Zealand. This offer applies to completed purchases and is not applicable to returned or exchanged items.

Order Processing & Delivery Timeframes

Orders are processed within 1–2 business days. Once dispatched, delivery is typically completed within 4–5 business days.

Please note that deliveries to rural or remote areas may require an additional business day beyond standard delivery timeframes.

Heavy Rugs (Over 25 kg)

Rugs weighing more than 25 kg are shipped via road freight, which may result in longer delivery times.

South Island 4–5 business days after dispatch
North Island 6–10 business days after dispatch

Returns & Return Shipping

In the event of a return, the customer is responsible for arranging and covering the cost of return shipping.

Contact Information

For any shipping-related enquiries, please contact us at sales@nilerugs.co.nz

Have a question?

Our team is happy to help with any shipping queries before or after your purchase.

Contact Us