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Have a question about a rug, an order, or just want to say hello? Reach out and we'll get back to you as soon as possible.

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Nile Rugs

Rolleston Christchurch, New Zealand

Location Rolleston Christchurch, New Zealand
Response Time Within 1 business day

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Viewings by apppintment: Our physical store is no longer operating. Contact us via chat, email or a phonecall to arrange a viewing by appointment.

Common Questions

How long does shipping take?

Most orders are dispatched within 1–3 business days and delivered nationwide within 2–5 business days.

Do you offer returns?

Yes — we offer a straightforward returns policy. Please contact us within 14 days of receiving your order.

Can I request a custom size?

Many of our hand-knotted pieces are one-of-a-kind, but reach out and we'll see what we can do.

Are your rugs authentic?

Every rug in our collection is 100% hand-knotted and sourced directly from traditional weaving regions.

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