FREE STANDARD DELIVERY IN NEW ZEALAND
022 5051725    sales@nilerugs.co.nz
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FAQ

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We offer free shipping within New Zealand. Order take up to 2 business days to process and after that, it should arrive to your door step within 3-4 working days!

We accpet Visa, Mastercard, American Express, Google Pay, Shopify Pay, Apple Pay, Zip Pay & AfterPay!

For general maintenance, regularly vacuum your rug. But be careful to never vacuum the fringe of your rug as this is where most damages tend to start. Simply shake of the dust and your good to go! Direct sunlight make cause your rug to fade over time, so if possible, avoid laying down a rug in these places.

If you spill anything on your rug, don’t be scared! Simply follow these steps: 1. Make sure to immediately blot the area with a towel. 2. Do not wipe or rub the area as this may cause damages. 3. Physically scoop out the liquid with a spoon to remove any excess liquid. 4. Do not use any carpet cleaner sprays! Majority of these sprays are made for machine made rugs and not handmade. This should the trick to get rid of some stains, if not we would recommend to get your rug professional washed. For more help on locating rug washing companies, please contact us.

If your rug arrives and has been damaged in transit or is faulty, please contact us within 3 days so we can rectify this for you. We offer easy and complimentary, change of mind promise within 14 days. If your rug has arrived and it’s note quite what you wanted you can return it to us within 14 days no questions asked We will provide you with a refund or store credit so you can chose something else from our inventory. This will provide you with peace of mind buying online Please not that return of shipping will be at buyer’s expenses