Frequently Asked Questions

Most of our rugs take about three to five business days to deliver, depending upon the availability of the product. The time of delivery is subject to the size of the rug and the shipping location. Rural deliveries might take an extra day.

We accept the following payment methods:

• VISA & Mastercard
• American Express
• PayPal
• Afterpay
• Zip
• Apple Pay & Google Pay
• Shopify Pay

If your rug arrives damaged in transit or is faulty, please contact us within 3 days so we can rectify this for you.

We offer an easy change-of-mind promise within 14 days. If your rug isn’t quite what you wanted, return it to us within 14 days — no questions asked. We will provide a refund or store credit.

Please note: refunds are minus any shipping costs. Return shipping is at the buyer’s cost. A 5% restocking fee applies to cover handling, accounting, banking, and associated expenses.

If you are not satisfied with the rug we have sent you, you can easily return it to us. Return shipping is at the buyer’s cost. Once we receive the rug, we will help you choose something else from our collection.

Photos are taken in a professional studio environment. The images displayed on our site have the most accurate colours we can display through digital media. Minor variations may occur due to individual screen calibrations.

• Vacuum regularly, but avoid vacuuming the fringes.
• Rotate your rug 180° periodically to minimise uneven wear and sun fading.
• Avoid exposing your rug to direct ultraviolet sunlight.

1. Act quickly — clean the spill as soon as possible.
2. Blot up any excess fluid (do not rub).
3. Use club soda or warm soapy water with a clean cloth to remove the remainder.
4. Avoid cleaning agents as these may affect the dyes and cause permanent colour changes.
5. Ensure the top, underside, and pad are completely dry before relaying the rug. Failure to do so can result in mould, mildew, and dry rot.