FREE STANDARD DELIVERY IN NEW ZEALAND
022 5051725    sales@nilerugs.co.nz
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Photos have been taken in studio environment. The images displayed on our site have the most accurate colours that we can display through digital media.

Most of our rugs take about three to five business days to deliver depending upon the availability of the product. The time of delivery is subject to the size of the rug and the shipping location. Rural deliveries might take an extra day.

You can make payments via VISA, MasterCard, American Express, PayPal, Afterpay, Zip, Apple pay, Google pay, and Shopify pay.

If your rug arrives and has been damaged in transit or is faulty, please contact us within 3 days so we can rectify this for you. We offer easy and complimentary, change of mind promise within 14 days. If your rug has arrived and it’s not quite what you wanted, you can return it to us within 14 days no questions asked. We will provide you with a refund or store credit so you can choose something else from our inventory. This will provide you with peace of mind buying online. Please not that refunds are minus any shipping costs. Return shipping is at buyer’s cost. Buyer is also liable to pay 5% re-stocking fee for internal company expenses such as handling, accounting, banking, and other associated expenses.

If you are not satisfied with the rug we have sent you, then you can easily return it to us. Return shipping is at buyer’s cost.

Vacuum you rug on regular basis but avoid vacuuming fringes of the rug. Your rug should be rotated 180 degrees periodically to minimize wear from traffic patterns and to even out any sun fading. Avoid exposing rug to direct ultraviolet sunlight.

If food or liquids spill onto a rug clean the spill as soon as possible. First, blot up any excess fluid. Use club soda or warm soapy water and a clean cloth or towel to remove the remainder. Avoid using cleaning agents as these may affect the dyes and produce permanent colours changes. Be sure that the top, under surface of the rug, and the pad are completely dry before relaying the rug. Failure to do so can result in mold, mildew, and dry rot with significant damage.