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Shipping & Return/Exchange

• .Shipping: We offer free standard shipping within New Zealand. Orders can take up to 1-2 business days to process and after that, it should arrive to your doorstep within 4-5 business days!
• Heavy Rugs (weigh more than 25 Kg) are carried via Road Freight. Sometimes, road freight parcels can take longer than normal. Customers living in South Island can expect heavy rugs to be delivered within 4-5 business days. Customers living in North Island can expect heavy rugs to be delivered within 6-10 business days.
  
  

• Return/Exchange (Online Order): If your rug arrives and has been damaged in transit or is faulty, please contact us within 3 days so we can rectify this for you. We offer easy and complimentary, change of mind promise within 14 days. If your rug has arrived and it’s not quite what you wanted, you can return/exchange it to us within 14 days no questions asked. We will provide you with a refund or store credit so you can choose something else from our inventory. This will provide you with peace of mind buying online. Please note that refunds are minus any shipping costs. Return shipping is at buyer’s cost. Buyer is also liable to pay 5% re-stocking fee for internal company expenses such as handling, accounting, banking, and other associated expenses.
  This return/exchange policy applies on online orders only.